To keep your
information private and secure, Puzzle Pots™
for all online payments. We can accept credit card over the phone or
in person utilizing Square. We do not keep record of your credit card
information. Please do not send credit card information via email or
mail. If you prefer to pay with a check, here is our
mailing address. Once we
receive your payment, we will be able to process your order.
Our prices are only valid if shipping within the United States (other than Hawaii, Alaska and US Territories). *Shipping to Hawaii, Alaska and some territories may include additional charges - please contact us if you have questions* If you wish to have something shipped over seas, or to a foreign country, please contact us for shipping and customs information and costs.
Please note that each of our Puzzle Pot™ products are hand-made and
one-of-a-kind. While Puzzle Pot™ products might be similar in size,
shape or color, no two pieces are ever the same. We will make every
effort to keep the colors, sizes and shapes as true as possible, but it is
important to note that each piece may vary in color, shape or size from the
pictures on the website.
Additional colors can sometimes be picked up in the glazing and firing
process, this is normal and is not considered a mistake.
Additional colors can sometimes be picked up in the glazing and firing process, this is normal and is not considered a mistake.Puzzle Pots™ is committed to ensuring that our customers are satisfied, so if for some reason you are not, please allow us the opportunity to remedy the individual situation.
In an effort to save resources and costs, Puzzle Pots™ recycles, repurposes, and reuses shipping materials - each of our shipped items will have a label identifying the box as one of our shipments. Each Puzzle Pot™ is double-boxed for added shipping protection- please keep this in mind when unpacking.
Puzzle Pots™ are shipped via UPS or USPS. Insurance is included in our shipping prices. We will email you a tracking confirmation as soon as one is available.
Please allow 2-3 weeks for delivery of website orders. Custom order timelines will be discussed during the quoting and consultation process.
2017- CHRISTMAS ORDERS: For smaller Christmas orders, order deadline is Dec. 5th, 2016. For larger Christmas orders, order deadline is Dec. 1, 2016. This is to ensure that your order is completed, shipped and delivered to you in time for Dec. 25th. If you miss one of our deadlines but are still in need of a gift, please contact us and we will let you know if it is possible to get your order in time.